User Support Services

Our user-centric approach to IT service and support ensures that your people have direct access to reliable, friendly and plain-speaking IT experts.

User Support

The Dudobi Service Team is known for taking ownership of IT-related issues and for drilling down to determine the exact cause so these can be fixed once and for all – we don’t like recurring problems! We provide an end-to-end, transparent service to clients; as well as being able to provide stand-alone, co-managed services: 1st, 2nd or 3rd line support service function.

We aim to achieve the following:

  • Immediate response times and fast resolution to all issues
  • Our assurance that you will always speak to knowledgeable, plain-speaking engineers
  • A truly unlimited service for a fixed cost

Direct User Support

We provide fast, efficient 1st, 2nd and 3rd line support for organisations across a number of sectors with service processes designed using industry best practice guidelines.

Co-managed User Support

Our service team acts as an extension to your existing staff complement and skillset, increasing the capacity and the productivity of your IT department.

Remote Monitoring & Management

Our secure, cloud-based Remote Monitoring & Management tool enables us to support, protect and monitor all your devices.

User Security Services

We employ a range of cloud security services which act in concert to protect your online user activity and to secure your private company data.

Remote Working

You can rely on our expertise and personal experience to help you navigate the challenges of virtually managing a distributed team.

Contact us

Let's chat


525 Old York Road, London, SW18 1TG


+44 (0)20 7199 1900

24-hour Support

+44 (0)870 712 712 5