User Support Service
Dudobi's user-centric approach supports your team wherever they are and on whichever device they are using with direct access to reliable, friendly and plain-speaking IT experts.
We provide 1st, 2nd and 3rd line support for organisations across a number of sectors. Our service processes are designed using industry best practice guidelines, leveraging more than 20 year’s worth of practical experience to refine these over time.
We commit to delivering a fast, efficient service to our clients backed by our bespoke service-level agreement.
DUDOBI’S USER-SUPPORT SERVICE
We provide you with an end-to-end service and support function.
Our unique approach is as follows:
Our friendly, personable staff supports your team using plain English
We invest heavily in staff training, so you are always dealing with highly skilled engineers and are not passed from engineer to engineer to have problems resolved
We run robust systems and processes on our custom framework based on industry best-practice
We proactively monitor servers, desktops and other devices so we can take action before problems arise
We identify recurring problems and solve the root cause once and for all reducing hassles and costs
We utilise an industry-leading Remote Monitoring Tool to speed up our service response and ensure we deliver on our promise to you.
Dudobi’s unique approach ensures that we resolve all user service issues timeously through active monitoring, resulting in boosted productivity and happier users. Our user support service is based on the ITIL framework, the philosophy of continual improvement and of delivering a world-class customer service experience. This framework consists of the following elements:
DUDOBI’S COMPREHENSIVE USER-SUPPORT SERVICE INCLUDES:
8×5 user support with out-of-hours service available
Experienced professionals who have 1st, 2nd and 3rd line expertise
Highly skilled specialists to ensure that one call is all that is needed to resolve service issues
An experienced IT service manager responsible for your account
Hands-on, proactive management of your internal IT hardware, systems and services
End-to-end responsibility for your cloud environment and all online security services
We are proud to count ourselves amongst the handful of UK cloud service providers who have been awarded ISO 27001 accreditation. The scope of our certification covers the provision of IT consulting, managed services, and private and public cloud services delivered from several highly resilient and secure data centres.